Question 1

Comment enregistrer ma machine pour une réparation/nettoyage

Accepted Answer

Remplir le formulaire à l'adresse suivante: https://portail.lheureuxinc.com/atelierVous serez mis sur une liste d'attente et nous vous contacterons lorsque viendra votre tour de réaliser un entretien ou une réparation et vous perdrez votre machine à café pour un délai de 2-3 jours ouvrables.Des frais d'estimation de 70$ (taxes incluses) vous seront chargées lors du dépot de la machine.

Question 2

Do you repair Breville coffee machines?

Accepted Answer

No, we do not repair Brevilles as we do not have the internal parts. You must contact Breville directly for any questions related to appliance repair. The toll-free number is +1 (855) 683-3535 . You can also visit the support website where you can log in and submit a request. We have in stock most of the accessories and maintenance products for your device.

Question 3

What brands of coffee machines do you repair?

Accepted Answer

For customers who purchased their machine from L'Heureux Inc. , repair times are only a few business days! So we can do out of warranty repairs for all the brands listed below, but we can also do warranty repairs for most brands! We are an authorized service center for the brands below, so you can bring your device directly to us if you need assistance! Ascaso Bellucci Compak De'Longhi ECM Elektra Eureka Keurig (commercial appliances only) La Marzocco Lelit Mazzer Profitec Philips Rancilio Rocket Saeco Simonelli Stone Espresso Victoria Arduino We can perform guaranteed repairs for devices we have sold from the following brands: Bunn-o-Matic Gaggia Jura Mahlkönig Necta Wittenberg Brands that we repair exclusively outside of warranty : Forward Baratza Coffee Ditting Wilbur-Curtis Please note that we do not repair devices that arrive to us in spare parts, nor devices that are not certified by a recognized agency in Quebec (CSA, cUL, ETL-Intertek).

Question 4

What are your repair times?

Accepted Answer

Our repair times are generally one to two weeks, depending on the volume of work and the complexity of the interventions. Machines purchased in store and still covered by warranty are given priority. You can register on our online waiting list via our workshop portal. You can join the waiting list at the following address: portail.lheureuxinc.com/atelier

Question 5

I need a part

Accepted Answer

If you know the part number or have found an old part number, simply type it into the website's search bar. If you do not know the part number you require or cannot find it on our website, please fill out the form on the portal.lheureuxinc.com/contact page, taking care to include images or as much information as possible so that we can assist you quickly. You can also email us at the following address: info@lheureuxinc.com We do not accept parts requests by phone.

Question 6

Quelles sont les heures d'ouverture de l'atelier

Accepted Answer

L'atelier est ouvert en semaine de 8 h à 16 h.En dehors de ces heures, il est possible d'effectuer un dépôt ou un retrait de machine et d'acheter des pièces, à condition de connaître leur numéro. Toutefois, aucun technicien ne sera disponible pour vous aider à identifier une pièce ou répondre à des questions sur une réparation.

Question 7

Do you repair machines under warranty?

Accepted Answer

For customers who purchased their machine from L'Heureux Inc. , repair times are faster: One week, instead of two to three. We can carry out warranty repairs on the following brands: Ascaso* Bunn-o-Matic De'Longhi * ECM Gaggia La Marzocco Philips/Saeco * Rocket 📌 Brands marked with an asterisk (*) can be repaired under warranty by us, regardless of where the device was purchased . The repair time is then 48 to 72 hours .

Question 8

How to repair my Philips under warranty

Accepted Answer

Philips appliances are guaranteed for 2 years from the original date of purchase. The company offers a telephone support service that can help you solve problems related to the maintenance of the appliance. If it is a more serious problem, they can connect you to the nearest service center. They can also provide you with a pre-paid shipping label if you live far from a service center. Request an RMA (Return Merchandise Authorization) number by calling Philips at +1 (800) 371-7591 . This simple number allows the three parties involved (the customer, the manufacturer and the service center) to communicate together in order to ensure rigorous monitoring and rapid processing of your file. We process warranties very quickly so don't wait, if you have a problem with your Philips device, we are the solution.

Question 9

Comment réparer ma machine DeLonghi sous garantie?

Accepted Answer

DeLonghie appliances are guaranteed for two years from the original purchase date, with an additional year when you register the machine on their website. The company offers a telephone helpline that can assist you with appliance maintenance issues. For more serious problems, they can connect you with the nearest service center. They can also provide you with a prepaid shipping label if you live far from a service center. Request an authorization number by calling DeLonghi at 1 (888) 335-6644  This simple number allows the three parties involved (the client, the manufacturer and the service center) to communicate with each other in order to ensure rigorous follow-up and rapid processing of your case.  We process warranties very quickly so don't wait, if you have a problem with your DeLonghi appliance, we are the solution.

Question 10

What is the price of a repair or maintenance service in a workshop?

Accepted Answer

An appraisal fee is charged upon receipt of the machine. This amount is fully deductible from the invoice if you authorize the repair. If you choose not to proceed with the work, the estimate fee may apply. on credit towards the purchase of a new coffee machine or grinder. The final cost of a repair is determined based on the labor time required and the parts needed, depending on the condition and state of the device. For maintenance, a fixed rate may apply depending on the service requested.

Question 11

How long will it take to receive my order?

Accepted Answer

Allow 1 to 2 business days for our team to treat your order before shipping.  Shipping time averages between 1 to 3 business day, but may vary depending the destination.  We’re doing our best to deliver it promptly for you.During the Black Friday and Holliday season, shipping delays may be up to 2 weeks because of the high volume of orders.

Question 12

Do you ship internationally?

Accepted Answer

Yes, we ship internationally. Shipping costs may vary depending on your location. Customs fees must be paid by the customer.

Question 13

I never got my order, what to do?

Accepted Answer

Please make sure you tracked your order from our Tracking page.Or call us at hotline: +1(418) 527-1197It is also possible that we no longer have the product in stock and are waiting for replenishment.

Question 14

Égalisez-vous les prix de la compétition

Accepted Answer

Dans la plupart des cas, oui nous égalisons les prix avec une preuve qu'un compétiteur offre le même rabais sur le même modèle.Toutefois, certaines marques vendues par des détaillants ailleurs qu'au Québec n'ont pas la certification électrique SPE-1000 ce qui nous empêche de vendre au même prix.Toutes les machines à café achetées chez L'Heureux sont certifiées ETL, UL ou une marque équivalente.

Question 15

Comment savoir si vous avez le modèle de machine en stock

Accepted Answer

Il est possible de voir l'état des stocks sur la page du produit. Assurez-vous de sélectionner la bonne variante du produit pour connaître l'état des stocks correspondant. Nos stocks sont mis à jour tous les jours.

Question 16

Machine à café automatique ou manuelle?

Accepted Answer

✅ Automatique – Café en une touche, rapide et facile. Idéal pour bureaux et usage quotidien. Exemple: Jura, Philips, De'Longhi✅ Semi-automatique – Bon compromis : contrôle sur l’extraction avec un minimum d’effort. Parfait pour ceux qui veulent un bon espresso sans trop de technique. Exemple: Breville, De'Longhi Specialista✅ Manuelle – Maximum de contrôle et qualité, mais demande de la pratique. Idéal pour les passionnés. Exemple: ECM, Lelit, Ascaso👉 Simplicité ? Automatique.👉 Qualité + facilité ? Semi-automatique.👉 Expérience artisanale ? Manuelle.

Question 17

Quel moulin acheter pour machine à espresso

Accepted Answer

Ce n'est pas tous les moulins qui vont faire une belle mouture espresso.Plusieurs experts vous répondront que le moulin est l'accessoire le plus important pour faire un bon espresso. En effet, la consistance et la finesse de la mouture influencent directement l'extraction, la crème et les arômes du café. Un bon moulin à meules coniques ou plates permet d'obtenir une mouture homogène et ajustable, essentielle pour atteindre une extraction optimale.Chez L'Heureux, nous recommandons d'utiliser un moulin avec une meule minimum de 50mm pour meule plate et 43mm pour meule conique.Un moulin de qualité vous offrira :✔ Une mouture précise et uniforme, évitant une extraction trop rapide ou trop lente.✔ Un ajustement micrométrique, permettant de trouver le réglage parfait selon votre café.✔ Une conservation des arômes, grâce à une mouture fraîche et sans surchauffe.Si votre espresso est trop acide ou trop amer, le problème vient souvent du réglage de votre mouture plutôt que de votre machine. C'est pourquoi investir dans un bon moulin est un choix stratégique pour tous les amateurs d'espresso.

Question 18

Est-ce qu'on peut prendre rendez-vous avec un conseiller en magasin?

Accepted Answer

✅ Oui ! Vous pouvez prendre rendez-vous avec un de nos experts en café pour :Obtenir des conseils personnalisés sur le choix d’une machine espresso.Trouver le moulin et les accessoires adaptés à vos besoins.Prenez rendez-vous en cliquant sur ce lien: https://portail.lheureuxinc.com/appointment

Question 19

Do you have a storefront?

Accepted Answer

Yes, L'Heureux Inc. has a physical store located at 1590 Semple Street, Quebec, Canada . We are open Monday to Friday from 8am to 5pm and Saturday from 9am to 3pm . You are welcome to discover our espresso machines and other products in person!

Question 20

I filled out the newsletter form correctly, I got a code but it doesn't work.

Accepted Answer

To use the code, please ensure you are logged into your account and your order meets the minimum amount of $100.

Question 21

Do you ship to the US ?

Accepted Answer

Due to the customs tarifs and regulations in place, we have halted shipping to the US until further notice.

Question 22

What is your return policy?

Accepted Answer

Please check our return/refund/exchange policy here.

Question 23

Can I exchange an item?

Accepted Answer

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Question 24

Je ne suis pas en mesure de me connecter à mon compte L'Heureux

Accepted Answer

Si vous tentez de vous connecter à votre portail pour commerçant et clients, assurez vous d'être sur le site Portail L'Heureux.

Question 25

Je ne vois pas les produits alimentaires

Accepted Answer

Les produits alimentaires sont seulement disponibles en ligne pour les clients commerciaux et sur le site portail.lheureuxinc.com.Si vous êtes connectés à votre compte sur le portail et que vous ne voyez toujours pas la section Magasiner -> Entreprises, veuillez nous contacter

Question 26

Offrez-vous des cours sur le café?

Accepted Answer

Pour l'instant, aucun offre de cours n'est disponible. Toutefois, L'Heureux offrira des cours sur le café à partir de l'été 2025. Voici les sujets qui seront traités:Cours pour amateurs et passionnés ☕✅ Initiation à l’espresso – Comprendre les bases : choix du café, mouture, dosage, extraction et réglages.✅ Perfectionnement espresso – Affiner sa technique : ajustement de la mouture, temps d’extraction, gestion de la pression et du ratio café/eau.✅ Latte art pour débutants – Apprendre à texturer le lait et réaliser des formes simples (cœur, tulipe, rosetta).✅ Latte art avancé – Techniques plus complexes pour réaliser des designs impressionnants.✅ Bien choisir et entretenir sa machine – Guide pratique sur l’achat, le réglage et l’entretien des machines espresso.✅ Mouture et extraction : le rôle du moulin – Expérimenter avec différents types de moulins et apprendre à bien régler la mouture pour un espresso parfait.Cours pour professionnels et entreprises 🏢✅ Formation barista complète – Un programme intensif couvrant l’espresso, le latte art et l’entretien des machines.✅ Optimisation du workflow en café – Comment améliorer la rapidité et la constance du service en café/resto.✅ Création d’une carte de café pour restaurants et bureaux – Conseils sur le choix des cafés, des machines et des méthodes d’extraction pour un service optimal.Ateliers découverte et dégustation 🌍✅ Dégustation de cafés de spécialité – Découverte des profils aromatiques selon les origines et les méthodes de torréfaction.✅ Voyage sensoriel : identifier les arômes du café – Apprendre à reconnaître les notes fruitées, florales, chocolatées et épicées.✅ Méthodes d’extraction alternatives – Découverte de la Chemex, AeroPress, V60 et autres méthodes douces.

Question 27

How to insert the water softener filter into the tank?

Accepted Answer

- Test the water hardness with the paper strip. Set the date on the top of the water filter to respect the usage cycle. 
- Remove the water tank from the machine and fill it. To activate the water filter, fill it with water (at least 500 ml). 
- Immerse the filter in the tank, apply light pressure to remove excess air and finally, insert the filter in the right place. 
- Close the water tank cover and insert it into the machine.

Caution: the water filter is effective for 2 months. If the machine is not used for a long time, the water filter must be removed.

Question 28

What descaler should I use?

Accepted Answer

We recommend using a descaling solution that is specifically designed for use with coffee machines. Please refer to the user manual for the steps to follow for the descaling procedure corresponding to your machine. Example of recommended descalers: Cafetto Restore 1Kg Cafetto Spectra for manual devices Original Philips-Saeco descaler Original De'Longhi descaler Original Jura descaler

Question 29

What size are the individual ESE pods?

Accepted Answer

Normally, ESE single-serve pods have a diameter of 44 mm and contain 7 grams of coffee. They will display the ESE (Easy Serving Espresso) logo on the packaging.

Question 30

How do I restore factory settings on my EC860 machine?

Accepted Answer

It is not possible to restore the factory settings of the EC860 machine. However, if you wish to change the amount of coffee dispensed, simply press and hold the coffee dispense button until the desired amount is obtained, then release it.

If you wish to set one of the buttons for milk drinks, you will need to repeat the following steps twice: 
- Press and hold the desired drink button to begin programming. 
- Release the button to stop the milk flow and set the amount. 
- Press and hold the same button to stop the coffee flow and set the amount. 
- To obtain the same drink, simply press the same button once and you will obtain the newly programmed amount of milk and coffee.

Question 31

Comment faire mousser le lait avec le mousseur à lait traditionnel?

Accepted Answer

Le mousseur à lait traditionnel peut prendre un peu de pratique. Premièrement, assurez-vous que le lait est frais et à la température du réfrigérateur. Utilisez un pot en acier inoxydable pour vous permettre de vérifier la température du lait. Pour réaliser le cappuccino parfait,  plongez le bec du mousseur dans le lait. Quand l’appareil est prêt, tournez doucement le bouton de vapeur à la position ouverte. Ceci fera mousser le lait. Ne faites jamais chauffer le lait à plus de 70 °C/160 °F, car cela aura un impact sur la qualité du lait moussé. Il est aussi possible de faire mousser le lait de cette façon pour de délicieux chocolats chauds ou des boissons maltées. Après chaque utilisation, laissez un peu de vapeur s’échapper du mousseur pour enlever le résidu de lait et n’oubliez pas de bien nettoyer les embouts amovibles.

Question 32

How often should I change the water in my coffee machine's reservoir?

Accepted Answer

The water should be changed every day. The final drink is 98% water, so it should be as fresh, tasteless and odorless as possible to get a perfect espresso.

Question 33

My pump espresso machine has gone into standby mode and won't turn on anymore. What should I do?

Accepted Answer

Your espresso machine has an automatic shut-off feature that puts the machine into standby mode after a certain amount of time. Usually, simply pressing the on/off button will turn it on. However, if the steam button is also pressed, the machine will go into safety mode and shut off almost immediately when you try to turn it on. To fix this, make sure the steam button is in the off position before turning on your coffee machine. The machine should now be working properly.

Question 34

Ma machine à espresso à pompe vibre beaucoup. Que faire?

Accepted Answer

Un peu de vibration, c’est normal. Cependant, si la machine à espresso à pompe vibre trop, vérifiez si les pieds de la machine sont intacts, car ceux-ci amortissent la vibration.  S’il s’agit de la première utilisation et l’eau ne sort pas de la sortie de la chaudière, il y a peut-être un blocage d’air. Pour régler ce problème, il faut ouvrir la vanne de vapeur jusqu’à ce que de l’eau commence à s’écouler de la buse vapeur pendant au moins 30 secondes.

Question 35

The green light goes off while making espresso. Is this normal?

Accepted Answer

Yes, this is completely normal. The perfect espresso takes about 18-20 seconds and the machine will continue to work when the light is off. However, please wait until the light comes back on before preparing a second espresso. This indicates that the machine is ready.

Question 36

What do individual ESE pods look like?

Accepted Answer

ESE (Easy Serving Espresso) single-serve pods look like small round tea bags, but they are filled with tightly packed coffee. They are usually sealed in a package to preserve their freshness and sold in a box. The box will display the ESE logo.

Question 37

What is the boiler of your coffee machines made of?

Accepted Answer

The boiler is made of stainless steel and brass.

Question 38

Where can I buy ESE pods for my pump espresso machine?

Accepted Answer

ESE (Easy Serving Espresso) single serve pods are available in supermarkets, specialty coffee shops, some online retailers and on our website. Most coffee retailers offer a wide selection of brands at very competitive prices.

Question 39

I can't get the filter handle to straighten on my new pump espresso machine. Why?

Accepted Answer

The filter handle on traditional pump espresso machines does not need to be at a right angle to function properly. Simply squeeze the handle firmly and you are ready to make espresso. After two or three uses, you may notice that the seal has softened considerably. As long as the handle is firmly secured when brewing, the machine will function normally.

Question 40

Coffee is flowing too fast from my pump espresso machine. Why?

Accepted Answer

You may need to tamp the ground coffee more firmly. Make sure to use a fine espresso grind. Never use instant coffee in the machine, as the results will be disappointing.

Question 41

My machine is making a loud humming noise and is not dispensing water. What should I do?

Accepted Answer

If you hear a humming noise and the steam/water light is on and the tank is full, there may be some air in the machine. 
Please follow these simple steps: 
Turn on the machine. 
Fill the tank with water. 
Place a cup under the traditional milk frother or attach the hot water nozzle. 
Open the steam valve fully for about 30 seconds until water flows out of the frother or press the hot water button. 
Don’t worry if the machine makes a loud humming noise.

Watch the video below:

Question 42

My steam nozzle does not froth milk. Why?

Accepted Answer

Please check the following to resolve the issue:
- Ensure that the steam function has been selected on the control panel.
- Ensure that the steam button is fully open.
- Thoroughly clean the frother nozzle(s) and remove any milk residue. (There should be one or two removable milk nozzles depending on your machine.) These should be cleaned after each use.
- Check that the two O-rings on the milk frother are intact.

Question 43

Why does coffee overflow the edges of the filter?

Accepted Answer

There may be too much ground coffee in the filter, which is preventing water from passing through the system properly, causing an overflow. If not, check if the filter handle is tight.

Question 44

How do I improve the crema of my coffee with my pump espresso machine?

Accepted Answer

The secret to getting a nice crema on your coffee is to use fresh, finely ground espresso coffee. When tamping the ground coffee, make sure not to pack it too tightly to allow the water to pass through the coffee. Make sure not to overfill the coffee filter; it is recommended to use one spoonful of ground coffee per espresso. Make sure the coffee filter is clean or try a different one.

Question 45

How do I increase the temperature of my coffee made with a pump espresso machine?

Accepted Answer

Since temperature is important to achieve the perfect espresso, please follow these steps:
- To heat the cup, run the machine once without using ground coffee or run hot tap water into the cup.
- If the machine has a warming plate, place the cups on it to warm them.

Question 46

How can I improve the quality of my frothed milk?

Accepted Answer

We recommend using 2% milk (or milk with less fat) at refrigerator temperature (around 5°C). Milk at this temperature is optimal for forming micro air bubbles, a key element for obtaining a thick foam that also acts as a thermal insulator, keeping the coffee and milk warm.

Question 47

How do I clean my automatic milk system?

Accepted Answer

After each use, it is essential to always clean the milk circuit, by simply turning the cleaning button or, depending on your machine model, by pressing and holding the cleaning button for a few seconds. This process helps to remove any milk residue that may be blocking the milk pipes. Keep the milk container lid clean by washing it in warm soapy water or in the dishwasher at least once a week. Make sure the nozzle on the machine is also free of residue, paying particular attention to the O-rings on the nozzle.

Watch the video below:

For best results, clean your machine monthly with De’Longhi’s Milk Residue Cleaner. You can purchase it from our website.

Question 48

Can I use capsules with my pump espresso machine?

Accepted Answer

No. Our coffee machines are only compatible with ESE (Easy Serving Espresso) single-serve pods. This is an international industry standard (the only system available in the industry for espresso coffee prepared with paper pods).

Question 49

Are all your pump espresso machines compatible with coffee pods?

Accepted Answer

No, only machines that have the ESE (Easy Serving Espresso) pod symbol are compatible with single-serve pods.

Question 50

What is the best espresso machine for use with ground coffee?

Accepted Answer

All our pump espresso machines allow you to prepare excellent coffee and espresso drinks. To ensure the best taste, please purchase ground espresso coffee or grind the coffee beans finely or for espresso. Our coffee machines thus give you direct access to all your favorite specialty coffee recipes that you can adjust to your taste.

Question 51

What is the difference between a fully automatic espresso machine and a pump espresso machine?

Accepted Answer

A fully automatic espresso machine can prepare a variety of coffees with either ground coffee or ground coffee beans using the built-in conical burr grinder. 
A pump espresso machine can prepare a variety of coffees with either finely ground coffee or single-serve pods. Pump espresso machines are more manual than fully automatic espresso machines.

Question 52

Which espresso machines can be used with ground coffee and ESE pods?

Accepted Answer

Most De’Longhi pump espresso machines are compatible with ESE single-serve pods and ground coffee. The technical specifications of the individual models specify the ESE symbol to indicate compatibility.

Question 53

How many filters are included with my pump espresso machine?

Accepted Answer

It depends on the model of your machine, it may include two or three filters.
Model with two filters:
Single cup filter that can be used with ESE pods and a 2-cup filter.
Model with three filters:
Single cup filter, 2-cup filter and a filter designed specifically for single-serve pods.

Question 54

What is the difference between a coffee pod and a coffee capsule?

Accepted Answer

Coffee pods look like tea bags, with a paper wrapper. The best known are ESE (Easy Serving Espresso) pods. Coffee capsules are cylindrical in shape, with a plastic or aluminum wrapper. There are a variety of these products on the market.

Question 55

Can I make two coffees at the same time with my pump espresso machine?

Accepted Answer

Yes. You need to use the two-cup filter, place the cups under each of the two coffee outlets, then press the coffee button.

Question 56

How often should I descale my espresso machine?

Accepted Answer

In most cases, the frequency of descaling depends on the water hardness in your area. Some machines can also be programmed according to the water hardness. The descaling lights will come on after a specific period of use, set according to the water hardness.

Question 57

How do I adjust the water hardness on my EC680 pump espresso machine?

Accepted Answer

Please refer to the user manual or visit our website to find your user manual containing the instructions.

Question 58

Where can I buy parts and accessories for my pump espresso machine?

Accepted Answer

For accessories, please visit our website.
For parts and accessories, you can visit the Encompass website at www.delonghi.encompass.com.

Question 59

Can I leave my coffee machine on even when not in use?

Accepted Answer

If your machine does not have the automatic shut-off function, it can remain on. However, we recommend turning off the machine after each use to save energy. Keeping the pump espresso machine on does not reduce the preparation time, because thanks to the automatic functions, the heating time is very short.

Question 60

Can I turn off the automatic shutoff on my pump espresso machine?

Accepted Answer

If your machine has a manual override feature, this is possible. However, it depends on your model. Please check your user manual to see if this is possible.

Question 61

I noticed that my last coffee was less hot. Why?

Accepted Answer

If you have been using your pump espresso machine for a while and have never descaled it, there may be a build-up of limescale deposits inside your machine, which can impact the temperature of the coffee. We highly recommend descaling your pump espresso machine to prevent the build-up of limescale deposits. De’Longhi have developed a complete range of natural descaling products, Ecodecalk, specifically designed for our coffee machines, as well as a water softener filter to reduce limescale deposits inside the coffee machine.

Question 62

Can I make other drinks with my pump espresso machine?

Accepted Answer

Yes, you can prepare other types of drinks, for example, using the hot water function.

Question 63

What is the best way to store my coffee beans?

Accepted Answer

It is recommended to keep your beans in their original packaging if it has a freshness valve. Make sure to remove the air from the bag. You can also put your beans in an airtight container and store it in a cool, dark place.

Question 64

Why does espresso flow very slowly?

Accepted Answer

There may be too much coffee in the filter. Use one level spoonful of coffee for a single espresso and two spoonfuls for a double. Make sure you are not using the ESE pod filter with ground coffee. When pressing the coffee with the grinder tamper, do not press too firmly and make sure the grind is not too fine. The machine may need to be descaled or the filters cleaned or replaced.

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